Storage Kensal Green Terms and Conditions

These Terms and Conditions set out the basis on which Storage Kensal Green provides storage and associated removal or transport services within its UK service area. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out any related services, you agree to be bound by these Terms and Conditions.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company, or organisation that books or uses our services.

Services means any storage, removal, transport, packing, handling, loading, unloading, or related services provided by Storage Kensal Green.

Storage Facility means any premises or units used by Storage Kensal Green for the storage of goods.

Goods means any items, property, or effects that you ask us to handle, transport, or store.

Contract means the agreement between you and Storage Kensal Green incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

Storage Kensal Green provides secure storage solutions and, where requested, removal and transport services to and from your premises within our operational area. The exact nature of the services, including dates, times, volumes, and charges, will be confirmed in writing or electronically as part of our booking confirmation.

We reserve the right to refuse any booking or to decline to handle or store particular items at our discretion where it would be unsafe, unlawful, or otherwise inappropriate.

3. Booking Process

3.1 Quotation

You may request a quotation for storage or removal services by providing accurate details of your requirements, including the nature and approximate volume of goods, access conditions at both collection and delivery addresses, and any special handling needs. Quotations are based on the information you provide. If that information is incomplete or inaccurate, we may adjust the charges accordingly.

3.2 Making a Booking

A booking is only confirmed when we issue a written or electronic confirmation and, where required, receive a deposit or initial payment. Until this time, dates and times remain provisional and may be offered to other customers.

3.3 Changes to Bookings

You must notify us promptly if you wish to change the date, time, service level, or volume of goods. All changes are subject to availability and may result in revised charges. Where we cannot accommodate requested changes, the original booking and associated cancellation terms will apply unless we agree otherwise in writing.

4. Customer Responsibilities

You are responsible for ensuring that:

The information you provide at quotation and booking stages is complete, accurate, and up to date.

Suitable access is available for our vehicles and staff at the agreed times and locations.

Any required parking permissions or permits are obtained in advance, and any parking charges or fines incurred due to unavailable or inadequate arrangements will be payable by you.

Goods are properly packed, labelled, and prepared for removal or storage unless you have specifically booked a packing service.

No prohibited or unlawful items are handed to us for transport or storage, including but not limited to hazardous materials, flammable substances, perishable goods, illegal items, live animals, or waste intended for disposal.

You, or an authorised representative, are present at collection and delivery addresses to direct our team and confirm that all required items have been collected or delivered.

5. Payments and Charges

5.1 Pricing

Our charges are normally based on the services requested, the volume or weight of goods, access conditions, distance travelled, storage unit size, and duration of storage. Any additional services, such as packing, dismantling or reassembly, or special handling, may be charged separately.

5.2 Deposits and Advance Payments

We may require a deposit or full prepayment to secure a booking. The amount and due date will be notified to you at the time of booking. If you fail to pay the deposit or advance payment by the specified deadline, we may cancel your booking without further notice.

5.3 Payment Terms

Unless otherwise agreed in writing, all charges for removal and transport services are payable in full on or before the service date. Storage charges are typically payable in advance for the agreed storage period. Invoices must be paid by the due date stated. Where payment is made by card or bank transfer, you are responsible for ensuring that funds are available and correctly transferred.

5.4 Late or Non Payment

If you do not pay any sum due on time, we may charge interest on the overdue amount at the statutory rate permitted under applicable law and may suspend services or restrict access to stored goods until full payment, including any interest or costs, is received. We may also exercise a lien over your goods and, after giving reasonable written notice, may sell or dispose of them to recover unpaid charges, storage costs, and reasonable expenses.

6. Cancellations and Amendments

6.1 Customer Cancellations

If you need to cancel your booking, you must notify us as early as possible. Cancellation charges may apply depending on the notice period:

If you cancel more than a specified number of working days before the service date, you may receive a full or partial refund of any deposit, subject to any reasonable administrative costs.

If you cancel at shorter notice, some or all of the charges may be retained to cover costs and loss of opportunity. The applicable cancellation scale will be set out in your booking confirmation or quotation.

Any bespoke or non-refundable third party fees that we have incurred on your behalf will remain payable in full.

6.2 Our Right to Cancel or Reschedule

We may cancel or reschedule a booking where necessary due to events beyond our reasonable control, including but not limited to severe weather, road closures, staff illness, accidents, or equipment failure. We will use reasonable efforts to offer an alternative date or time. If we cancel and cannot offer a suitable alternative, any prepaid amounts for the cancelled services will be refunded. We will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

7. Use of Storage Facilities

7.1 Allocation of Units or Space

We will allocate you a storage unit or space appropriate to your needs, subject to availability. We reserve the right to move your goods within the facility to an alternative suitable location, provided that this does not materially reduce the level of security or service.

7.2 Access

Access to stored goods may be by appointment or during specified opening hours, as advised by us. We may require proof of identity and satisfactory verification before allowing access. We may refuse access where we reasonably believe there is a dispute over ownership, unpaid charges, or a risk to safety or security.

7.3 Prohibited Items in Storage

You must not store any items that are hazardous, illegal, explosive, corrosive, perishable, or likely to cause damage, nuisance, or contamination, including but not limited to chemicals, fuels, gases, firearms, ammunition, livestock, plants, foodstuffs, or waste.

8. Waste Regulations and Disposal

8.1 Compliance with Waste Law

We operate in compliance with UK waste and environmental regulations. We are not a general waste removal operator and will not collect or transport household refuse or construction rubble except where expressly agreed as part of a specific service.

8.2 Customer Duty of Care

You must not present waste for storage or transport unless expressly agreed and lawful. Where you ask us to remove unwanted items, you confirm that you are the owner or have authority to dispose of them, and that they do not include hazardous or controlled waste requiring specialist handling.

8.3 Unauthorised or Prohibited Waste

If we discover that your goods include prohibited or unlawful waste, we may refuse to transport or store them, require you to remove them immediately, or arrange safe disposal at your cost. You will be responsible for any fines, penalties, charges, or claims arising from breach of waste or environmental regulations connected with your goods.

9. Liability and Insurance

9.1 Our Duty of Care

We will exercise reasonable care and skill when providing our services and handling your goods. However, you acknowledge that normal risks are inherent in transport and storage.

9.2 Limitations of Liability

Except where prohibited by law, our liability for loss of or damage to your goods arising from our negligence or breach of contract is limited to a reasonable amount, which may be specified in your quotation or booking confirmation. If you consider that your goods have a higher value, you should arrange appropriate insurance or discuss enhanced cover with us where available.

We will not be liable for loss or damage arising from:

Inherent defects or fragility in the goods, including deterioration, wear and tear, or natural ageing.

Insufficient or improper packing where we did not provide a packing service.

Acts or omissions of the customer or any third party.

Events beyond our reasonable control, such as fire, flood, storm, theft by third parties, or other force majeure circumstances, provided that we have taken reasonable precautions.

Indirect or consequential losses, including loss of profit, loss of enjoyment, or loss of opportunity.

9.3 Customer Insurance

We strongly recommend that you obtain suitable insurance for your goods during removal and storage. Unless expressly agreed, our standard charges do not include comprehensive insurance of your items.

10. Claims and Notice of Loss or Damage

You must inspect your goods as soon as reasonably possible after collection from storage or completion of removal. Any apparent loss or damage should be reported to us in writing without undue delay, and in any event within a reasonable time period. Failure to notify within such time may affect our ability to investigate the claim and could limit our liability where permitted by law.

You must provide reasonable evidence of loss or damage, including photographs and descriptions of the affected items, and allow us an opportunity to inspect the goods and the storage or delivery location.

11. Termination of Storage

You may terminate your storage arrangement by giving us the notice specified in your storage agreement or booking confirmation. All charges must be paid up to the date on which you remove your goods. If you do not remove your goods by the agreed termination date, further charges may apply.

If storage charges remain unpaid or if you are in material breach of these Terms and Conditions, we may terminate the contract, restrict access to the unit, and, after giving reasonable written notice, exercise our rights to sell or dispose of goods to recover outstanding sums and costs.

12. Data Protection and Privacy

We may collect and process personal information about you in order to provide our services, manage your account, and comply with legal obligations. We will handle your personal data in accordance with applicable data protection laws and only retain it for as long as necessary for the purposes for which it was collected or as required by law.

13. Variations and Updates

We may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings and renewals of storage arrangements from the date of publication or notification. The version in force at the time of your booking or renewal will govern that particular contract, unless we agree otherwise in writing.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect. Where possible, any invalid or unenforceable provision will be interpreted in a manner consistent with applicable law that reflects the original commercial intent.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Kensal Green agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions, the services provided, or the contract between us, except where mandatory consumer protection laws provide otherwise.

16. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or specific service agreement, constitute the entire agreement between you and Storage Kensal Green in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation other than those expressly set out in the contract, although nothing in this clause excludes liability for fraudulent misrepresentation.