Kensalgreen Storage Terms and Conditions

These Terms and Conditions govern the use of Kensalgreen Storage services and set out the basis on which bookings are accepted, storage is provided, payments are made, and responsibilities are allocated between the customer and the service provider. By making a booking, placing goods into storage, or using any associated storage service, the customer agrees to be bound by these terms. Please read them carefully before confirming any arrangement.

Storage services are provided subject to availability and to the customer supplying accurate information about the items to be stored, the period required, and any special handling needs. We may refuse a booking, suspend access, or terminate storage where information is incomplete, misleading, or where the goods do not comply with these terms. These conditions are intended to create a fair, clear, and lawful framework for both short-term and longer-term storage agreements.

In these terms, references to “we”, “us”, and “our” mean the provider of the Kensalgreen storage service, and references to “you” or “the customer” mean the person, business, or organisation entering into the storage agreement. Headings are for convenience only and do not affect interpretation. Where a clause is found to be unenforceable, the remaining provisions shall continue in full force to the extent permitted by law.

Booking Process

To make a booking for Kensalgreen storage, you must provide the information requested at the time of enquiry or reservation, including the nature of the items, the desired storage period, and any access or handling requirements. A booking is only confirmed when we have accepted your request and, where applicable, received the required deposit or advance payment. We may request additional details before confirming availability or finalising the arrangement.

It is your responsibility to ensure that all details supplied during the booking process are true, complete, and up to date. If the items to be stored change after the booking is made, you must tell us promptly so that we can assess whether the revised goods can be accepted under the same terms. We may amend the booking, apply different charges, or decline storage if the altered items present additional risk, weight, size, or compliance concerns.

You may be required to complete a storage agreement, inventory, declaration, or other booking documentation before access is granted. Any instructions we provide about delivery times, access windows, identification, or item labelling must be followed. Failure to comply with booking requirements may delay acceptance of the goods, restrict access, or lead to cancellation of the reservation without liability on our part.

Payments, Charges and Late Payment

All storage charges, admin fees, applicable taxes, and any additional service charges will be set out in the pricing information or confirmed during booking. Unless stated otherwise, payments are due in advance and must be made by the method we accept at the relevant time. We may revise charges for future periods by giving reasonable notice, particularly where the storage arrangement continues beyond the initial term.

If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate or, where permitted, recover reasonable costs incurred in collecting the debt. Continued non-payment may result in restricted access to stored items, suspension of the service, or termination of the agreement. Goods may be retained under any lawful lien or similar right until all outstanding sums have been settled.

Any discounts, promotional rates, or special offers relating to storage at Kensalgreen are conditional upon the customer meeting the stated criteria and maintaining the account in good standing. If a booking is altered, ended early, or extended beyond the agreed period, the price may be recalculated at the standard applicable rate. Refunds, where available, will be processed only after deductions for sums properly due under the agreement.

Cancellations, Extensions and Early Termination

You may cancel a booking before the storage period begins, but any refund or cancellation charge will depend on the notice given and the stage reached in the booking process. If cancellation occurs after work has been scheduled, resources reserved, or access arrangements made, we may deduct reasonable costs incurred. Where a deposit has been paid, it may be non-refundable if this was made clear at the time of booking.

If you wish to extend your Kensalgreen storage service, you must request the extension before the agreed end date. Extensions are subject to availability, continued compliance, and payment of all relevant charges. We are not obliged to agree to an extension, and any continued use of storage after the original term without approval may be treated as holding over on revised terms or as unauthorised occupancy.

We may end the agreement immediately, or on notice where appropriate, if you breach these terms, fail to pay sums due, provide false information, store prohibited goods, or act in a way that creates risk to people, property, or lawful operations. On termination, you must remove all stored goods by the specified date. If you do not do so, we may charge storage, handling, and disposal-related costs to the fullest extent permitted by law.

Customer Responsibilities

You are responsible for ensuring that the items placed into Kensalgreen Storage are suitable for storage, properly packed, and clearly identified where necessary. Fragile, valuable, or sensitive goods should be packed with appropriate care. We do not inspect every item stored and do not accept responsibility for defects in packaging, inadequate wrapping, inherent fragility, or deterioration arising from unsuitable preparation by the customer.

You must not store any item that is illegal, hazardous, perishable, contaminated, stolen, or likely to attract pests, odours, leaks, or other nuisances. You are also responsible for ensuring that all items remain your property or that you have full authority to store them. If a third party claims ownership or another legal interest in the goods, you must resolve the matter directly and indemnify us for any losses arising from your breach.

Access to stored goods may be subject to identification checks, appointment requirements, safety procedures, and operational restrictions. You must follow all reasonable instructions given by staff or authorised agents. Any damage caused by your negligence, misuse of equipment, improper loading, or failure to follow instructions may be charged to you. You must also keep your contact and billing details current throughout the storage period.

Liability and Insurance

We will exercise reasonable care and skill in providing the storage service, but we do not exclude liability where doing so would be unlawful. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to those mandatory protections, our liability is restricted as set out below.

We are not responsible for loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, storm, theft, vandalism, power failure, civil disturbance, or the acts or omissions of third parties, unless we failed to take reasonable precautions required by law. We are also not liable for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity resulting from the use of storage.

Where liability is established, our maximum aggregate liability to you for any one event or connected series of events will, unless a higher amount is required by law, be limited to the lower of the amount paid for the affected storage period or the value of the relevant goods as reasonably proven by you, subject to any agreed insurance arrangement and any exclusions expressly permitted by law.

Waste Regulations, Prohibited Materials and Disposal

You must comply with all applicable waste, environmental, and safety laws when using Kensalgreen Storage services. This means you must not leave behind rubbish, packaging, spoiled goods, liquids, batteries, chemicals, electrical waste, asbestos, gas cylinders, tyres, clinical waste, or any other item classified as controlled or hazardous waste unless we have given written permission and the law allows it. Items may only be stored if they are lawful to hold, safe to handle, and suitable for the facility.

If your goods include materials that may fall within waste regulations, you must disclose this in advance and provide all required documentation. We may refuse storage of such items, require removal, or impose additional conditions to comply with legal obligations. You are responsible for all costs, fines, clean-up charges, and disposal expenses arising from any breach of waste-related rules, including contamination caused by leaking containers or improperly packaged substances.

If prohibited or abandoned items are left in storage after termination, failure to collect, or failure to pay, we may, where lawful, arrange removal, recycling, treatment, or disposal through authorised channels. We may notify the relevant authorities if we reasonably believe the items present a risk or amount to unlawful waste storage. Any proceeds from sale or disposal will be applied first to costs, then to outstanding charges, with any balance dealt with in accordance with law.

Access, Inspection and Operational Rights

We reserve the right to inspect items where reasonably necessary to protect health and safety, verify compliance, prevent prohibited storage, or respond to a suspected breach of these terms. Any inspection will be carried out in a reasonable manner and, where practicable, with notice. We may also temporarily restrict access for maintenance, security, legal compliance, or operational reasons, and we will use reasonable efforts to minimise disruption.

We may relocate, move, or re-stack items within the facility where this is necessary for safe operation, efficient use of space, or emergency response. Such actions do not transfer ownership or alter the storage arrangement, provided that reasonable care is taken. You agree that temporary handling or movement of goods in these circumstances does not constitute negligence or breach, provided it is undertaken responsibly and in good faith.

If we reasonably believe that any stored item poses a danger, is illegal, is likely to deteriorate, or may cause damage to other goods or to the premises, we may take immediate action to secure, isolate, remove, or dispose of the item where necessary and lawful. We will use reasonable judgment in deciding what action is appropriate, but you remain responsible for the consequences of your breach or the presence of unsafe goods.

General Legal Terms and Governing Law

These terms constitute the entire agreement between you and us regarding the storage service and supersede prior discussions, representations, or informal understandings, except where expressly incorporated in writing. No waiver of any right or remedy will be effective unless made in writing, and any delay in enforcing a right does not mean that right has been waived. We may assign or transfer our rights and obligations where lawful, but you may not transfer your booking without our prior consent.

If any part of these terms is found invalid or unenforceable, that provision will be interpreted to give effect to its intended purpose as far as legally possible, and the remaining provisions will continue to apply. Any dispute arising from or connected with Kensalgreen storage will be governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

By continuing to use the storage service, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms are designed to protect the integrity of the service, ensure lawful operation, and create clear responsibilities for both parties. They should be read together with any booking confirmation, inventory record, or service-specific notice issued to you from time to time.